Death of an iPhone

February 26, 2008

On Friday my iPhone, cold and lonely, ran out of charge and never came back to life. Multiple chargers, multiple cables, much troubleshooting, and all I got was a brick. Black screen, no signs of life, total asystole. It’s a mighty fine thing that I was snowboarding the whole weekend, making it a little nice, actually, that I was out of touch. (Until I needed to look things up on the way home!)  So I called Apple on Monday, and on Tuesday my rental iPhone/ return shipping box showed up. That pleases me very much.

Update: I shipped my phone back to Apple on Wednesday, they got the phone Thursday morning, replaced it and shipped it out Thursday afternoon. I expect to have it in my hands this afternoon. That’s about as expedient as it gets. I am very happy with Apple’s customer service.

Posted by Kerry | Filed Under Apple, Tech Support 

Comments

One Response to “Death of an iPhone”

  1. Kerry on April 6th, 2008 12:33 am

    I really do love my iPhone. It allows me access to all my critical information at a level of elegance and integration that I’ve never experienced before. I waited for the first version for a couple months, the next generation I will snap up right away.

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